DigitalShift Interactive Inc.
Version 2026-07-27 | Effective: July 27, 2026 | Last Updated: July 27, 2026
These Terms govern an Organization’s use of DigitalShift’s shared software platform.
These Organization Terms (“Terms”) form a binding agreement between DigitalShift Interactive Inc. (“DigitalShift,” “we,” “us,” or “our”) and the Organization accepting these Terms (“Organization” or “you”).
In these Terms, the “Platform” means DigitalShift’s hosted shared software platform and related services, including Organization Websites, Registration capabilities, communication tooling, scheduling, standings, stats, the Member Portal, and related administrative tools, but excluding third-party services provided directly by others. DigitalShift may present the Platform under sport-specific brands, such as HockeyShift, SoccerShift, and FootballShift, among others. Those names are product or marketing brands only and do not refer to separate contracting entities.
By clicking to accept, creating an account, starting a trial, completing signup, placing an order, or using the Platform for an Organization, you agree to these Terms on behalf of the Organization and represent that you have authority to bind the Organization.
In these Terms:
“Delegated Access” means Organization-controlled access that allows an End User to view or manage limited team or participant information within an assigned role, such as when a coach, player, parent, volunteer, team manager, or another authorized person is given role-based access.
“Documentation” means DigitalShift-provided usage materials, instructions, or support guidance for the Platform.
“End User” means an individual who accesses or uses the Platform because of that person’s relationship with an Organization, including a parent, guardian, player, coach, volunteer, official, team manager, Administrator, or fan.
“Member Portal” means the account-linked end-user area used for Registration, participant records, and role-based team or participant management.
“Administrator” means a person acting on behalf of an Organization to configure, manage, or administer its use of the Platform.
“Organization Communications” means non-transactional messages initiated by an Organization through the Platform that are not Program Update Communications, such as newsletters or general direct messages to registrants.
“Organization Content” means data, files, settings, communications, waivers, consent text, images, public profile information, registration configurations, and other content submitted, configured, or managed by or for the Organization through the Platform.
“Program Update Communications” means Organization-directed operational updates sent through the Platform about games, practices, teams, schedules, dates, times, facilities, cancellations, or similar sports-program changes.
“Registration” means the Platform capability used by an Organization to collect enrollments, participant details, waivers, and optional payments.
“Registrant Data” means personal information collected or managed through the Platform by or on behalf of an Organization, including registration information, participant identity details, participant records, parent or guardian information, contact information, date of birth where collected by the Organization, waiver and e-signature records, medical or emergency-contact details where the Organization chooses to collect them, communications data, photos, roster data, and related Organization-controlled personal information.
“Services” means the Platform and the related hosting, maintenance, support, and operational services that DigitalShift provides for the Platform.
“Third-Party Service” means an external provider or integration used in connection with the Platform, including both DigitalShift-selected service providers and Organization-added third-party tools.
“Transactional Communications” means mandatory service-related messages sent by or through the Platform, such as registration confirmations, account notices, security notices, invoices, billing messages, or similar operational communications.
“Website” means an Organization’s hosted public-facing site powered by the Platform.
Subject to these Terms, DigitalShift grants the Organization a limited, non-exclusive, non-transferable right during the subscription term to access and use the Services for the Organization’s internal business and operational purposes.
If DigitalShift elects to provide the Organization with Application Programming Interface (API) access on request or as part of the Services, that access is not included by default and may be provided, withheld, limited, or revoked by DigitalShift in its discretion. Any permitted API access is limited, non-exclusive, non-transferable, and revocable, and may be used only for the Organization’s internal operations and integrations authorized by DigitalShift. The Organization is responsible for protecting API credentials, complying with applicable usage limits and restrictions, and adapting its systems to supported API changes.
DigitalShift provides hosted software and related service operations. DigitalShift does not operate the Organization’s leagues, clubs, teams, tournaments, events, or other sports programs and is not responsible for the Organization’s real-world operations or decisions.
The Organization, not DigitalShift, is responsible for its registration setup, waivers, consent text, eligibility rules, team assignments, schedules, refund decisions, communications, public visibility settings, and other sports-program decisions.
DigitalShift will use commercially reasonable efforts to operate the Services in a reliable manner, but the Services are not guaranteed to be uninterrupted, error-free, or available at all times.
Availability also depends in part on third-party infrastructure and services outside DigitalShift’s direct operational control.
DigitalShift may update, modify, improve, replace, or discontinue features of the Services from time to time, provided that DigitalShift does not materially reduce the core subscribed Services during a paid term except where required for security, legal, operational, or third-party dependency reasons.
DigitalShift provides technical support exclusively via email. Support requests must be submitted to support@digitalshift.ca. DigitalShift does not provide inbound technical support via telephone, video conference, or other communication methods. DigitalShift reserves the right, in its sole discretion, to initiate phone or video communication with an Organization in exceptional circumstances or for critical issues, but is under no obligation to do so. While DigitalShift will make commercially reasonable efforts to respond to support inquiries in a timely manner, it does not guarantee specific response times or resolutions.
DigitalShift may access Organization Content and Registrant Data as reasonably necessary to provide support, troubleshoot issues, maintain the Services, investigate abuse or security issues, perform migrations or maintenance, or comply with legal obligations.
DigitalShift may maintain backups and recovery systems for operational continuity, but those systems are not a dedicated Organization archive or guaranteed restore service for every item of Organization Content.
DigitalShift may make separate Website Visitor Terms available for public browsing and separate Member Portal Terms available for features accessed through a Member Portal user account, including Registration or participant-management features. The Organization acknowledges that those separate terms may apply to End Users in addition to these Terms.
The Organization is responsible for:
DigitalShift is not responsible for unauthorized access, disclosure, or misuse resulting from the Organization’s credential sharing, permission settings, failure to revoke access, insecure devices, or actions of persons the Organization authorizes.
The Organization is solely responsible for:
DigitalShift does not review or validate the legal sufficiency, enforceability, or appropriateness of Organization-provided waivers, releases, policies, disclosures, or consent language.
DigitalShift also does not review whether the Organization’s chosen registration fields, minor-related data collection, notices, permissions, or visibility settings are proportionate, legally appropriate, or suitable for the Organization’s participants.
The Organization represents and covenants that it has the rights, authority, notices, permissions, and consents needed for:
The Organization must not submit Organization Content, configure public visibility, authorize access, or use the Services in a way that violates applicable law, infringes third-party rights, or exceeds the Organization’s rights or authority.
DigitalShift may send or enable Transactional Communications needed to operate, secure, support, and bill for the Services. Transactional Communications are part of the Services and are not Organization marketing messages.
DigitalShift may provide tooling that allows an Organization to send Program Update Communications and Organization Communications to registrants or other permitted recipients. The Organization is responsible for the content, legal basis, recipient selection, frequency, unsubscribe compliance where applicable, and use of that tooling.
The Organization must not use the Services to send unlawful, deceptive, abusive, harassing, or unsolicited bulk electronic communications, or to use communication tooling in a manner that creates undue complaint, deliverability, reputational, or platform risk. DigitalShift does not undertake to review or monitor every Organization-initiated communication, but may suspend, restrict, or disable communication features where reasonably necessary to address suspected misuse, abuse, unlawful messaging, excessive complaints, or third-party provider concerns.
End Users may be able to opt out of Program Update Communications and Organization Communications, but they may still receive Transactional Communications necessary to provide or administer the Services.
DigitalShift does not guarantee successful delivery, inbox placement, receipt, or timely reading of any communication. Delivery depends in part on third-party mail systems, spam filters, recipient settings, network conditions, and external providers.
Organization subscription fees, invoicing, and related account billing are handled by DigitalShift and processed through Stripe.
Where the Organization uses Registration payment features, payment processing is handled through Stripe. DigitalShift charges the Organization a platform fee equal to 0.5% of each Registration payment processed through the Platform. DigitalShift may deduct that platform fee from amounts otherwise payable to the Organization. The platform fee is separate from third-party payment processor fees. Applicable taxes will be charged, collected, or deducted where required by law. DigitalShift does not receive or store full payment card numbers or card security codes in its own systems.
Any merchant, banking, payment-network, or processor terms governing a payment transaction remain the responsibility of the party that enters into or is bound by those arrangements.
If the Organization separately chooses to use an optional website payment or form feature, or another Organization-selected website integration, outside the Member Portal and Registration system, that feature may use a third-party processor selected for that website use. Any such use is separate from DigitalShift subscription billing and separate from the standard Registration payment flow.
Fees, billing intervals, renewal terms, and included features are as stated in the applicable signup flow, order page, invoice, or other ordering record. Unless otherwise stated there, subscriptions renew automatically for successive terms of the same length until cancelled.
The Organization is responsible for applicable taxes, duties, levies, and similar governmental charges, excluding taxes based on DigitalShift’s net income.
If payment is overdue or a charge is declined, DigitalShift may suspend access to some or all Services until the account is brought current.
Except as required by applicable law or expressly stated in writing, fees paid to DigitalShift are non-refundable. Registration refund decisions are controlled by the Organization, not DigitalShift.
The Organization is responsible for Registration chargebacks, reversals, returned payments, payment disputes, processor fees, payment-network fees, and related amounts arising from the Organization’s programs, refund decisions, pricing, eligibility decisions, communications, or Registration configuration, except to the extent caused by DigitalShift’s own breach of these Terms.
The Organization will reasonably cooperate with DigitalShift and the applicable payment processor in responding to payment-network, processor, banking, chargeback, fraud, or dispute inquiries relating to the Organization’s use of Registration payment features.
DigitalShift uses Third-Party Services to operate the Platform, such as hosting, storage, DNS, payment processing, email delivery, error monitoring, performance monitoring, and related infrastructure. Those providers may process data on DigitalShift’s behalf.
The Organization may add or enable third-party tools, analytics services, advertising pixels, embeds, plugins, scripts, integrations, or custom code on its Website or in related Organization-controlled experiences. Those tools are selected or controlled by the Organization, not by DigitalShift by default.
DigitalShift is responsible for selecting and using its own service providers in connection with the Services, but DigitalShift is not responsible for the independent acts or omissions of third-party providers beyond DigitalShift’s own obligations under these Terms. The Organization is solely responsible for Organization-added third parties and for determining whether additional notices, consent tools, or contractual terms are required for them.
An Organization may choose to retain control of its own domain registration or DNS configuration rather than using DNS services managed by DigitalShift. Where the Organization or its third-party provider controls domain or DNS settings, the Organization is responsible for configuring, maintaining, reviewing, and verifying those settings, and DigitalShift is not responsible for errors, propagation delays, outages, or misrouting caused by Organization-controlled or third-party-controlled DNS.
DigitalShift does not provide domain name registration services unless expressly agreed in writing. The Organization is responsible for registering, renewing, maintaining, and retaining control of its domain name registrations and registrar accounts, including payment of registrar fees and responding to registrar notices or verification requirements. DigitalShift is not responsible for domain expiration, suspension, transfer failure, or loss resulting from the Organization’s or its registrar’s failure to maintain domain registration status.
As between the parties, the Organization retains its rights in Organization Content. The Organization grants DigitalShift a non-exclusive right to host, reproduce, transmit, display, modify as technically necessary, and otherwise process Organization Content only as needed to provide, maintain, secure, support, and improve the Services for the Organization and to comply with legal obligations.
For Organization-controlled Registrant Data and other Organization-controlled personal information processed through the Services, the Organization determines the purposes of collection and use, including for most participant, household, parent or guardian, and minor-related personal information. DigitalShift generally acts as a processor, service provider, or similar role where those concepts apply under applicable law.
DigitalShift separately acts as a controller, business, or similar direct role where applicable for limited business-operation purposes, including:
DigitalShift does not sell personal information processed through the Services and does not use Platform personal information for advertising profiling or cross-context behavioral advertising.
DigitalShift will provide reasonable assistance, taking into account the nature of the processing and the information available to DigitalShift, to help the Organization respond to privacy-rights requests or legal obligations relating to Organization-controlled personal information, provided that the Organization remains responsible for the underlying request and applicable legal compliance.
DigitalShift will maintain reasonable administrative, technical, and organizational safeguards designed to protect Organization Content and Registrant Data against unauthorized access, use, disclosure, or destruction.
No method of electronic storage or transmission is completely secure, and DigitalShift does not guarantee absolute security.
DigitalShift will provide notice of a confirmed security incident affecting Organization-controlled personal information when and to the extent required by applicable law.
Organization-controlled data is not automatically deleted immediately upon cancellation, inactivity, or termination.
DigitalShift may retain Organization Content and related records for operational continuity, backups, logging, dispute handling, fraud prevention, legal compliance, accounting, support, and security purposes. Some data may remain in backups, logs, or archival systems for a period of time after deletion from active systems.
DigitalShift may make export tools or export assistance available for some data sets, but DigitalShift does not promise universal self-serve export, deletion, or portability for all data types or all historical records.
The Organization should export available data it needs before cancellation or termination. After cancellation or termination, access to the Services and available export tools will be disabled. Notwithstanding the foregoing, provided the Organization is not in breach of these Terms, for a period of thirty (30) days following cancellation or termination, and upon written request, DigitalShift will provide temporary, read-only administrative access solely for the purpose of exporting available data. Any further export, migration, or transition assistance after cancellation or termination is discretionary, may be limited by available tooling and retained data, and may require a paid support arrangement.
Upon a verified request from the Organization, DigitalShift may support manual deletion of Organization-controlled data, subject to legal, security, accounting, backup, dispute, and operational constraints.
The Platform includes public-facing features such as Websites, public roster pages, public profile pages, schedules, standings, stats, and similar sports-information displays. The Organization controls whether and how it uses those features.
Participant or player names may be public by default in some Platform features. If a participant or person record includes a photo, that photo may also be publicly visible. Additional public-facing fields and visibility settings are controlled by the Organization or by the feature used.
The Organization is responsible for deciding whether public or shared visibility of participant information, including minor-related information, photos, roster data, and profile information, is appropriate for its programs and participants.
The Platform may be used in connection with youth sports and information relating to minors. The Organization is responsible for determining what information about minors it collects, what fields to require, what consents or authorizations are required, what age thresholds trigger a required parent or legal guardian signature for registration materials, waivers, consents, or related submissions, and whether information must be submitted or managed by a parent, guardian, or Administrator instead of by the participant directly.
The Organization acknowledges that the Member Portal is intended for adult account holders, not for direct use by minor participants. The Organization will not use the Services to provide direct User Accounts to minor participants, and will ensure that information relating to a minor participant is submitted and managed by a parent, legal guardian, or authorized Organization representative.
Where the Registration workflow collects Organization-provided waivers, consents, or related documents, DigitalShift provides the software workflow for review and electronic acceptance, including parent or legal guardian name and signature collection where configured. The Organization is responsible for the content, legal sufficiency, and enforceability of those documents and consents.
The Organization must not, and must not permit others to:
DigitalShift may investigate suspected misuse and may suspend or restrict access where reasonably necessary to protect the Services, other Organizations, End Users, or DigitalShift.
DigitalShift and its licensors retain all rights, title, and interest in and to the Services, Platform, Documentation, software, templates, interfaces, and related intellectual property, excluding Organization Content.
No implied licenses are granted. Except for the limited access rights expressly stated in these Terms, the Organization receives no ownership or other intellectual property interest in the Services.
Each party may receive non-public information from the other party that is marked confidential or that reasonably should be understood to be confidential under the circumstances (“Confidential Information”).
The receiving party will use the disclosing party’s Confidential Information only as needed to perform or exercise rights under these Terms and will protect it using reasonable care. Confidential Information does not include information that the receiving party can show:
The receiving party may disclose Confidential Information if required by law, subpoena, or court order, provided it gives notice where legally permitted and reasonably practicable.
DigitalShift may suspend or terminate access to some or all Services if:
The Organization may stop using the Services and cancel renewal in accordance with the applicable ordering terms, but cancellation does not relieve the Organization of payment obligations already incurred.
Sections that by their nature should survive termination will survive, including provisions on fees, payment obligations, intellectual property, confidentiality, privacy and data handling, disclaimers, liability limits, indemnity, dispute terms, and general provisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
DIGITALSHIFT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR THE ORGANIZATION’S PARTICULAR OPERATIONS OR LEGAL OBLIGATIONS. WHILE DIGITALSHIFT IS RESPONSIBLE FOR OPERATING THE HOSTED WEBSITE SERVICES IT PROVIDES, DIGITALSHIFT DOES NOT WARRANT THAT ORGANIZATION-SPECIFIC DNS CONFIGURATION OUTSIDE CORE WEBSITE RESOLUTION, INCLUDING MX, EMAIL ROUTING, TXT, SPF, DKIM, DMARC, VERIFICATION, OR OTHER THIRD-PARTY-DEPENDENT RECORDS, WILL ALWAYS BE CORRECT, COMPLETE, OR CONTINUOUSLY AVAILABLE. THE ORGANIZATION REMAINS RESPONSIBLE FOR REVIEWING AND CONFIRMING THE NON-WEBSITE DNS AND EMAIL-RELATED SETTINGS IT REQUIRES.
DIGITALSHIFT DOES NOT CONTROL ALL THIRD-PARTY INFRASTRUCTURE OR SERVICES THAT MAY AFFECT ACCESS TO OR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIGITALSHIFT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE PLATFORM FEES ACTUALLY PAID TO DIGITALSHIFT BY THE ORGANIZATION FOR THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
FOR CLARITY, THE LIABILITY CAP EXCLUDES PAYMENT PROCESSOR FEES, PASS-THROUGH FEES, REGISTRATION PAYMENTS, ORGANIZATION-COLLECTED FUNDS, AND TAXES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIGITALSHIFT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, LOSS ARISING FROM ELECTRONIC COMMUNICATIONS THAT ARE MISSED OR DELAYED, EMAIL-ROUTING FAILURES, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
Without limiting the foregoing, DigitalShift is not liable for losses arising from:
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
The Organization will defend, indemnify, and hold harmless DigitalShift and its directors, officers, employees, and agents from third-party claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising out of or relating to:
The Organization acknowledges that unauthorized access to or misuse of the Services, breach of confidentiality obligations, or infringement or misappropriation of DigitalShift’s intellectual property may cause harm for which monetary damages may be an inadequate remedy. DigitalShift may seek injunctive, specific performance, or other equitable relief for actual or threatened conduct of that kind, in addition to any other remedies available under these Terms or applicable law.
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles.
The parties submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia for disputes arising out of or relating to these Terms or the Services.
If permitted by applicable law, the prevailing party in an action to enforce these Terms will be entitled to recover its reasonable costs and legal fees.
Formal notices to DigitalShift under these Terms must be sent to support@digitalshift.ca, unless DigitalShift provides a different written notice address.
These Terms, together with any applicable order, signup flow, invoice, or written service terms incorporated by reference, are the entire agreement between the parties regarding the Services and supersede prior or contemporaneous agreements on that subject.
If there is a conflict between these Terms and an express written ordering record, the ordering record controls only for that specific conflict.
The Organization may not assign these Terms without DigitalShift’s prior written consent, except in connection with a merger, sale of substantially all assets, or similar reorganization of the Organization. DigitalShift may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets.
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be enforced to the maximum extent permitted by law.
DigitalShift’s failure to enforce any provision is not a waiver.
DigitalShift may update these Terms from time to time. Updated Terms will be posted with a revised “Last Updated” date, and DigitalShift may require renewed acceptance or provide other notice for material changes.
Previous Organization Terms are available. View the previous version.